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We’re committed to listening to our residents. Understanding the lived experience of residents helps us improve our housing services and better meet the needs of people living in public housing.

Listening to renters helps us improve our housing services and better meet the needs of people living in public housing.

About the survey

We regularly survey people living in public housing to better understand their views about their home, our housing services, and perceptions of health, safety, diversity and community connection.

The Resident Survey is the largest survey of public housing residents in the country. It has been previously carried out in 2020 and 2019 and over the three waves, we have conducted more than 9,000 interviews.

Victorian Public Housing Resident Survey 2022

In 2022, Homes Victoria surveyed over 3,700 residents living in public housing across Victoria. The sample size is a slight increase from previous years to ensure survey results are representative of the public housing population.

What information is collected

Residents were asked their views on: 

  • their home
  • public housing services
  • their feelings of safety and security
  • connection to their neighbourhood, and
  • community diversity. 

The 2022 survey included additional questions to explore: 

  • residents’ digital literacy and internet access  
  • Aboriginal and Torres Strait Islander residents’ cultural safety and connection, and  
  • engagement with contractors, police and housing offices.

How are survey finding used?

Survey findings are used to:

  • inform evidence-based planning and policy development in multiple program areas across the Victorian government
  • inform evidence-based planning and program development in non-governmental organisations
  • inform local priorities for local governments, and
  • measure and monitor trends over time.

Survey results

The survey results have been compiled into a full report and summary poster:

Summary poster

 Got a question about the survey results? Need to request an accessible verson of the posters? Email

Victorian Public Housing Resident Survey 2019

The results of the 2019 survey across fifteen sites throughout Victoria are now available.

The views, opinions and perceptions of people living in public housing is key to the successful transformation of the department’s housing business, ultimately improving the department’s response to the diverse needs of residents. 

Find out more about the large public housing survey in Victoria conducted October through December 2019 in our summary poster and summary of results available for download.

A range of stylised people representing all the different types of people who live in pubic housing including older people, children, people with disability and people from different cultures.