Need urgent housing?
If you are in immediate danger Call 000.
Are you homeless or at risk of homelessness?
Free 24 hour phone line. Someone will take your call to get you help nearby. If after hours, they will refer you to the Salvation Army Crisis Services.
Are you escaping family violence?
Free 24 hour phone line. Someone will take your call from Safe Steps Family Violence Response Centre.
We are committed to ensuring that people with disabilities can access this site and its information.

Every effort has been made to ensure that this website meets the Web Content Accessibility Guidelines 2.0 to AA level, according to the World Wide Web Consortium (W3C). We continue to review and improve the accessibility of the site.

There is help if you are having trouble accessing or downloading documents.

Some parts of this site might not meet your specific accessibility needs. If you have any problems accessing information on the site, we can give you the information in an alternative format. Please email us or call 1300 475 170 and tell us what information you want, including the web address (URL). More contact options are available in the contacts and help section.

We welcome your feedback about the website. Please use the feedback form at the bottom of the page, call 1300 475 170 or email us.

Listening to content

We use a tool called ReadSpeaker webReader on this website to read web pages out loud. ReadSpeaker can also translate web page text that you select into other languages.

To have a page read out loud, select the 'Listen’ button that appears at the top of most of our web pages. You don’t have to download anything.

ReadSpeaker can read an entire page or just the content that you select. It will highlight the text as it reads to you.

To translate text into another language, select some text and choose the 'Translate’ option from the small pop-up menu that appears.

For more detailed help, read our instructions or visit the ReadSpeaker website.