Need urgent housing?
If you are in immediate danger Call 000.
Are you homeless or at risk of homelessness?
Free 24 hour phone line. Someone will take your call to get you help nearby. If after hours, they will refer you to the Salvation Army Crisis Services.
Are you escaping family violence?
Free 24 hour phone line. Someone will take your call from Safe Steps Family Violence Response Centre.
This website is designed to high standards of accessibility so that all site visitors can easily access its content and use its features.
Information on this website is in HTML and a range of other formats.

You can find housing-related documents on our forms and guides page.

Portable document format (PDF)

There are some PDF documents on this website. If you can't open these documents, you may need to download a pdf reader. Foxit PDF Reader and Adobe Acrobat Reader are examples of free PDF readers.

Listening to information in PDFs

Some PDFs on this website can be automatically read out loud. You will need sound on your computer and a recent version of the free Adobe Acrobat Reader software. Then:

  • Open the PDF document from this website
  • Save it to your computer
  • Open the 'View' menu (look at the top toolbar)
  • Select 'Activate read out loud'.

Microsoft Word

Document links indicated by .doc or .docx should open using the word processing software you have on your computer (like Microsoft Word).

If you don't have any word processing software, you can download the free open source Libre Office software.

You can also open and view Word documents in your browser using Microsoft's free Office Online apps (or check Microsoft's online doc viewer).


There are a few images on this website or within documents. The content of images is described using alt tags (alternative text) or captions.

If you still have problems with documents

If you are having problems with any documents, we can give you the information in another format.

For PDFs, tagged PDFs are more easily read when using adaptive technologies. If you find a PDF you are unable to read, you can ask us for a tagged version or we can give you the document in an alternative format.

To get an alternative version, contact us on 1300 475 170 and tell us which document you're having trouble with (local call fee within Victoria except mobile phones).