Need urgent housing?
If you are in immediate danger Call 000.
Are you homeless or at risk of homelessness?
Free 24 hour phone line. Someone will take your call to get you help nearby. If after hours, they will refer you to the Salvation Army Crisis Services.
Are you escaping family violence?
Free 24 hour phone line. Someone will take your call from Safe Steps Family Violence Response Centre.
Your residential rental agreement sets out your rights and responsibilities.

Most of your rights and responsibilities are legal requirements of the Residential Tenancies Act 1997.

Your residential rental agreement is one of the documents you signed before you moved in. It is in the information kit that also has information on fire safety, getting along with neighbours and what to do if you are going to be away from your home.

Renting a home: a guide for renters is the guide to your rights and responsibilities when renting a home in Victoria approved by the Director of Consumer Affairs Victoria. It can be downloaded from Consumer Affairs Victoria.

Our responsibilities

Our responsibilities as residential rental providers include:

  • Making sure the property is vacant and reasonably clean on the date you move in
  • Keeping the property in good repair

Your responsibilities

Your responsibilities as a public housing renter include:

  • Making sure you do not damage the property and that you tell us about any damage
  • Making sure you keep the property reasonably clean
  • Not using the property for an illegal purpose
  • Not transferring your tenancy to someone else without our permission
  • Not allowing another person to move into the property without our permission
  • Not creating, or allowing your visitors to create, a nuisance.