Enter the terms you wish to search for.
  1. Home

Online services

Need urgent housing?
If you are in immediate danger Call 000.
Are you homeless or at risk of homelessness?
Call 1800 825 955
Free 24 hour phone line. Someone will take your call to get you help nearby. If after hours, they will refer you to the Salvation Army Crisis Services.
Are you escaping family violence?
Call 1800 015 188
Free 24 hour phone line. Someone will take your call from Safe Steps Family Violence Response Centre.
We're developing HousingVic online services that you can access securely using myGov.
HousingVic Online Services logo

How to access HousingVic online services

  1. Go to the myGov website and sign in to your myGov account. If you don't have one, you'll need to create a myGov account (it should only take a few minutes)
  2. Open myGov's 'Services' section
  3. Pick 'HousingVic online services' – this will link it to your myGov account.

Log in to HousingVic Online Services

Login via myGov  Create a myGov account

List of HousingVic online services

RentAssist bond loan, the Victorian Housing Register and Digital Mail services are available through myGov.

RentAssist bond loan

When you link your myGov account to HousingVic Online Services, you can:

  • Apply for RentAssist bond loan
  • View and save applications.

Victorian Housing Register

When you link your myGov account to HousingVic online services, you can:

  • Apply for public and community housing
  • View and save applications
  • Apply for a transfer if you are already a Victorian social housing tenant.

Identity Verification

When you verify your identity either through the Online Verification tool or by visiting a DHHS housing office, you are ensuring that only you will have access to your mail sent to your myGov inbox via Digital mail.

How does Online Verification work?

  • From the HousingVic Online Services screen you will be asked to verify who you are by answering a series of questions relevant to your DHHS housing services
  • After answering the questions correctly you will be sent a verification code either to your email or mobile by sms 
  • Once you enter the verification code in the HousingVic Online Services screen you can then consent to receive your correspondence via Digital mail delivered to the myGov inbox.

If online verification is not possible or you are registering in person at a DHHS housing office you must complete the following steps:

  • Provide 100 points of identity - examples of the types of documents accepted can be found on the following link: https://www.housing.vic.gov.au/proof-identity
  • A Housing Services Officer will then provide you with a unique client identification number and a verification code which will be sent to your email or mobile by sms
  • Once you have entered both codes in the HousingVic Online Services screen you can then consent to receive your correspondence via Digital mail.

Digital Mail

When you link your myGov account to HousingVic Online Services, you can:

  • Select to receive mail about your housing application, bond loan or public housing tenancy. 
  • View and save your mail in your myGov inbox.
     

Help and more information

myGov

For any issues encountered with access to myGov:

HousingVic Online Services

For assistance with any of the HousingVic Online Services tools or if you have problems completing the online registration process, please call the help desk on 1800 961 883 (9.00am to 5.00pm, Monday to Friday).