Changes to housing appeals due to COVID-19 heath emergency
Due to the disruption caused by the COVID-19 emergency, the assessment of appeals will be delayed. The department apologies for the inconvenience caused.
New appeals relating to the below categories will be prioritised:
- Transfer of tenancy
- Rental rebate decisions
- Outstanding charges, including rental arrears and maintenance debts.
New appeals can be made by submitting a housing appeals application. Further information is below.
You can appeal decisions about:
- your housing application such as
- eligibility for social housing
- eligibility for priority access housing
- removal of an application
- special accommodation requirements
- offers of public housing
- rental rebate assessments
- cancellation of a rebate
- backdating a rebate assessment
- rental subsidies
- tenant responsibility charges
- bond assistance scheme
- requests for disability modiﬁcations
- movable units
- mutual swaps
- transfer of tenancy.
Matters for the Victorian Civil and Administrative Tribunal.
The Victorian Civil and Administrative Tribunal reviews matters relating to:
- Rental arrears recovery
- Emergency and responsive maintenance requests
If you want to have one of these matters reviewed, you need to contact the tribunal directly on 1300 01 8228 (1300 01 VCAT).
More than one appeal on the same issue
Generally appeals can only be considered once if no further information is provided.
- Discuss your concerns with your Department of Health and Human Services local office. Sometimes the problem can be resolved just by talking about it
- If you are still not happy, you need to appeal in writing. Fill in the Housing appeals application form (.doc)
- Explain what you are appealing against and why
- You will need to include copies of any documents that support your case
- If you need help completing the form, a Tenancy Plus provider can help you. To find your nearest Tenancy Plus provider, visit the Tenancy Plus provider page.
- Send the form to the Housing Appeals Office:
Level 1, 50 Lonsdale Street
Melbourne VIC 3000 (the address is also on the form).
You can also take it to your local office.
If you have questions or need help filling in your application, call the Housing Appeals Office on (03) 9096 7426 or 1800 807 702 (free call for country residents).
Check the Guide to housing appeals (.docx) for more information and a list of local office contact details.
The appeals process has two stages – we call them tiers. If your appeal is not resolved in the first tier, it automatically goes to the second.
Tier 1: Review by the Department of Health and Human Services local office
Once you submit your application, we will send you a letter of receipt.
Your appeal will then be considered based on the information in your application.
The review is usually finished within ten working days from when we receive your appeal.
The office that made the decision will write to you about the outcome.
If your appeal is not successful, it automatically goes to the Housing Appeals Office for an independent review. This is the tier two review.
Tier 2: Review by the Housing Appeals Office
This review looks at whether our policy and procedures were applied correctly and finds any issues that need investigation.
An appeals information officer will always try to contact you to discuss your appeal before making a decision.
After investigating the matters raised in your appeal, the Housing Appeals Office may ask the office that made the original decision to review their decision.
If the original decision is changed you will be notified that your appeal has been successful.
If the Housing Appeals Office finds that the original decision was correct, your appeal has been unsuccessful. You will be sent an explanation of the outcome.
If you are not happy with the outcome of your review, there are other avenues available to you through:
- Victorian Ombudsman
- Victorian Equal Opportunity and Human Rights Commission
- Victorian Civil and Administrative Tribunal
- The Minister for Housing
For more detailed information, refer to the Housing Appeals Policy in the Business Practice manual.