Use our online form
Use our online form to contact a housing office.
If you have a general enquiry, please use one of our other contact options.
Call us
For general enquiries, call 1300 650 172 (local call in Victoria).
If you are interstate, overseas or on a mobile, please call (61 3) 9096 0000
For information on or access to our services, contact your local office during business hours.
See us in person
We have offices across Victoria. Your local office can help you find housing support and support for families, women, youth and people with a disability.
Our departmental website has information about your local office, including office addresses, maps, contact details and accessibility information.
If you wish to make an appointment to see a housing officer, we strongly recommend you contact your local office and request an appointment.
Write to us
For general enquiries, you can write to us at:
Department of Health and Human Services
50 Lonsdale Street
Melbourne VIC 3000
Your local office can help you with more specific questions about our services.
Deaf, hearing impaired or speech impaired
Contact us through the National Relay Service.
TTY users
Ph: 133 677 then ask for 1300 650 172.
Speak and listen users
Ph: 1300 555 727 then ask for 1300 650 172.
Help with public housing maintenance
If you need any maintenance or repairs, contact the Housing Call Centre on 13 11 72.
If you speak a language other than English, the Public Housing Language Link can connect you to the housing call centre with an interpreter. For more information, see Interpreter services.
If you have a non-urgent repair (see Repair times to find out more), you can fill in the Report non-urgent repairs online form.
Contact a community housing organisation
For a list of community housing organisations and their contact details, go to the Housing Registrar website.
Give feedback
If you want to give us feedback, contact your local office.
If you are not happy with the service you have received from us, start by talking to the people who managed your service request or application. Sometimes the problem can be resolved just by talking about it. See Feedback, complaints and appeals for more information.
If you have feedback about the website or see a mistake, please use the "Was this page useful?" form at the bottom of the page or email us.