Need urgent housing?
If you are in immediate danger Call 000.
Are you homeless or at risk of homelessness?
Free 24 hour phone line. Someone will take your call to get you help nearby. If after hours, they will refer you to the Salvation Army Crisis Services.
Are you escaping family violence?
Free 24 hour phone line. Someone will take your call from Safe Steps Family Violence Response Centre.
The The Victorian Public Tenants Association (VPTA) is the peak body representing all people who live in public housing in Victoria, and those on the wait list (called the Victorian Housing Register or VHR).

The VPTA provides a free telephone advice service from Monday – Friday, 9am – 5pm (excluding public holidays). The advice service offers help with:

  • Communicating with your local Housing Office
  • Assistance with maintenance requests
  • Understanding letters and forms from the Department of Families, Fairness and Housing;
  • Understanding your rights as a renter, as well as responsibilities that you have, and the Department has
  • Understanding Departmental policies and procedures
  • Advice about rent calculations, rebates and arrears
  • Advice about neighbourhood disputes
  • Referrals to other services (where they cannot assist)
  • Advice about applications for housing

The VPTA does not provide legal advice.

You can contact the VPTA on 1800 015 510, or email or fill in their online contact form.

Visit the VPTA website.