Enter the terms you wish to search for.
  1. Housing.vic.gov.au
  2. Public renters
  3. Help for public housing renters

Cooler places

Need urgent housing?
If you are in immediate danger Call 000.
Are you homeless or at risk of homelessness?
Call 1800 825 955
Free 24 hour phone line. Someone will take your call to get you help nearby. If after hours, they will refer you to the Salvation Army Crisis Services.
Are you escaping family violence?
Call 1800 015 188
Free 24 hour phone line. Someone will take your call from Safe Steps Family Violence Response Centre.
We convert some of our community facilities into 'cooler places' on days of extreme heat. We do this when the Bureau of Meteorology issues a heatwave warning.

We may also open our cooler places on a single day when the temperature is very high.

Cooler places are air-conditioned. They give public housing renters and residents relief from the hot weather. Cooler places help older and vulnerable people deal with the heat.

Heatwaves are 3 or more days in a row when the highest and lowest temperatures are unusually high. 

See if the Bureau of Meteorology has issued a heatwave warning.

Find a cooler place by contacting your local office.

Learn how to stay safe in hot weather.

Read about the Department of Health's heat health warnings.