Need urgent housing?
If you are in immediate danger Call 000.
Are you homeless or at risk of homelessness?
Free 24 hour phone line. Someone will take your call to get you help nearby. If after hours, they will refer you to the Salvation Army Crisis Services.
Are you escaping family violence?
Free 24 hour phone line. Someone will take your call from Safe Steps Family Violence Response Centre.
There are a number of services for tenants who need support or financial help.

Crisis and emergency accommodation

If you need to move out of your home urgently, you can get help from your nearest your nearest crisis centre.

The crisis and emergency accommodation page has more information about the support offered and a list of other organisations that might be able to help.

COVID-19 public housing restrictions relief payments

To provide immediate financial relief to households in recognition of the disruption that the restrictions has caused, the Victorian Government is making Relief Payments to eligible households in the Flemington and North Melbourne public housing estates who have been impacted by the restrictions announced on 4 July 2020. For more information about these payments please see the Public Housing Restrictions Relief Payments Pamphlet (Word).

If you miss work because of these restrictions, a one-off $1,500 payment may be available to you.

Food and supplies, access to health care, family and mental health support, as well as alcohol and other drugs support will also be made available.

Support will be provided on site by a dedicated community engagement and support team, which will work with health professionals, translators, community organisations and leaders, cultural support groups and police to provide support.

You can receive support by calling 1800 961 054. If you need a translator, first call 131 450. Both services are 24/7.

A summary of available support is in this factsheet: How to access the services you need (Word).

Coronavirus (COVID-19) information for residents at housing estates - Laundry service

To help slow the spread of coronavirous (COVID-19) you are being provided with a laundry service so that you don’t have to use the communal laundry. 

This service will provide clean linen as well as washing clothes. 

The laundry service will commence on Monday 13 July at the following sites until further notice: 

  • 12 Sutton street 
  • 159 Melrose street 
  • 9 Pampas street 
  • 76 Canning street 

A summary of available support is in this factsheet: Coronavirus (COVID-19) information for residents at housing estates - Laundry service (Word).

Interpreter services

If you speak a language other than English or have difficulty reading written information, you can get help over the telephone. To find out more, see Interpreter services.

Support for older people to stay at home

There are services available to help older people stay in their home and get involved in community life. For more information, see Support for older people