Need urgent housing?
If you are in immediate danger Call 000.
Are you homeless or at risk of homelessness?
Free 24 hour phone line. Someone will take your call to get you help nearby. If after hours, they will refer you to the Salvation Army Crisis Services.
Are you escaping family violence?
Free 24 hour phone line. Someone will take your call from Safe Steps Family Violence Response Centre.
Your rent amount is fixed for up to 26 weeks and reviewed in May and November.

Your weekly payment amount will stay the same between review dates if your household income goes up.

If your income goes down, you can apply to reduce your rent payments immediately.

Either way, it is important to let your local housing office know right away if your income changes.

Each review may change your future payment amount. If this happens, we will write to let you know your new rent amount.

There are four ways that you can pay: direct debit from your Centrelink payments, direct debit from your bank account, online through HousingVic online services and at the post office.

You need to pay your rent at least one week in advance.