- You must pay for the changes you want and any ongoing costs, if there are any
- If there is damage to the house while you are making alterations, you will be charged the repair costs
- You must get – and pay for – any council permits that may be needed
- When you move out, you may be charged to remove certain changes, like non-standard curtains and blinds or to repaint walls to the original colour scheme.
See Pay TV and satellite dishes to find out more about satellite television services in high rises.
How do I get permission to make alterations to my home?
- Fill in the internal/external works permit application form (.doc)
- Get a council permit if you need one
- Take the form (and any permits) to your local office.
What happens next?
We will get back to you to tell you if permission is granted for the work or if the work will be part of our programmed maintenance in the future.
We will need to inspect your home to see if the work can be done, especially if it is a complicated job.
Changes for disability or health and safety reasons
If you need to make changes for disability or health and safety reasons, like if you need handrails or ramps, speak to your housing services officer about how to get them made.
These changes are known as modifications. In most cases, modifications are provided free of charge when you ask for them and can give us a letter or a report from your occupational therapist or doctor.
How do I request a modification?
You can submit a request for aids, adaptations and disability modifications.
To do this, you may include:
- A letter
- An application for special accommodation requirements for tenants form (.docx)
- A report completed by a health care professional, like an occupational therapist or a health professional relevant to your disability.
The information you give us must confirm the need and urgency for the changes. It must also detail the type of modifications needed.
What happens next?
Minor modifications can usually be made to any dwelling quite quickly. These modifications may include:
- Handrails and grabrails
- Lever taps
- Thermostatically-controlled mixing valves
- Hand-held shower sets
- Minor entry ramps (three steps or less)
- Slip-resistant floors.
Major modifications, like bathrooms or specialised work that needs a structural permit or council approval, are usually referred on for specialist assessment.
The property is assessed to make sure it is suitable for major or full modifications before any works can start. We will contact you and your health care professional to discuss this assessment in more detail. If the modifications are not possible, we will discuss alternatives.