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Homes Victoria surveyed 3,755 residents living in public housing across Victoria in 2022

In 2022, Homes Victoria surveyed 3,755 residents living in public housing across Victoria. We asked residents their views on:

  • their home, 
  • public housing services, 
  • health and wellbeing, 
  • their feelings of safety and security, 
  • connection to neighbourhood, and 
  • community diversity.

This year, we asked several new questions about contractors, complaints, and digital inclusion. We asked questions of our Aboriginal and Torres Strait Islander residents to better understand their cultural connection and safety.

A Resident Survey was also run in 2020 and 2019, with over 9000 interviews conducted in total across the three waves.

Since the 2020 survey results, there have been some improvements. These include how happy residents feel in their personal relationships and how they can cool their homes in summer. The 2022 survey results show that about two thirds of residents are happy with the maintenance of their home and services provided by their housing office.

Homes Victoria continues to upgrade and refurbish public housing across the state. This is part of a $528 million building works package. The package includes new bathrooms and kitchens as well as external upgrades.

We are also improving the thermal comfort of public housing. Homes will be cooler in summer and warmer in winter, and renters can save on energy bills. This is part of a $112 million Energy Efficiency in Social Housing Program.  
Up to 35,000 public, community and Aboriginal housing properties will receive energy efficiency upgrades.  The upgrades include installation of :

  • efficient reverse-cycle air conditioners, 
  • heat pump hot water systems, 
  • draught sealing and 
  • insulation. 

These upgrades will help public housing renters keep their homes at a comfortable, healthy temperature all year round.

Resident consultative committees, roundtables and action groups continue to provide valuable insights. Their ideas help shape and improve housing services and outcomes. These contribute to strong, inclusive and thriving communities.

Read the full 2022 Public Housing Resident Survey results.

Got a question about the survey results? Email

A range of stylised people representing all the different types of people who live in pubic housing including older people, children, people with disability and people from different cultures.