Apply for social housing

Last updated: 19 August 2016

You can apply as a new applicant or if you wish to transfer from your existing social housing property.

If you put in an application, you must tell us if your address or circumstances change.

How to apply for social housing

There are three ways to apply for social housing.

Online application

You can apply for social housing online using the Victorian Housing Register Application through myGov:

  • Go to the MyGov website and sign in to your MyGov account. If you don't have one, you'll need to create a MyGov account (it should only take a few minutes)
  • Pick the Victorian Housing Register Application in MyGov's 'Services' section.

Once you have filled out the online application and attached any documents needed, a copy of the completed application will be sent to your email address.

Paper application

You can download and print the Register of Interest application (.pdf) and Priority Access application (.pdf) if you do not want to apply online.

You can also get copies of these applications from your local office.

These applications let you tell us about yourself, another adult household member and up to four dependants or people under the age of 18 who will live with you.

If there are other adults or dependants who will live with you and you need more space, use the:

If there are health-related reasons why you need to live in a particular place or type of property, get your health professional to complete the special accommodation requirements form (.pdf). An accessible version of the special accommodation requirements form (.doc) is also available.

Send the forms and the documents we need to:

Victorian Housing Register
Department of Health and Human Services – HCC
Reply Paid 933
Moe VIC 3825

Through a support agency

If you are homeless and receiving support, or you need housing urgently, you may be eligible for Priority Access. You will need a support worker to fill in an application form for you. 

Support workers can access the form through the Funded Agency Channel.

If you do not have a support worker you can find out how to get one at Crisis and emergency contacts page.

What if I need help to apply?

The Victorian Housing Register guide (.pdf) has information to help you fill in the application. An accessible version of the guide (.doc) is also available.

Contact your local office:

  • If you need an interpreter or
  • To find out which community service organisations can help you.

You can also ask a community service organisation, family member or friend to help.

Special housing needs?

You may have special housing needs if you or a household member:

  • Have a medical condition that is being treated by a health practitioner
  • Need to live in a particular type of housing (like a house with wheelchair access).

Fill in the special accommodation requirements form (.pdf). An accessible version of the special accommodation requirements form (.doc) is also available.

If you have a health professional treating you, they will need to fill in the form as well.

What if I need housing urgently?

If you can show you qualify for Priority Access, you may be offered a home from the Victorian Housing Register sooner.

You may be eligible for Priority Access if:

  • You are subject to violence in your home
  • You need to move for health reasons
  • Your home is too small for everyone in your household
  • You are living in emergency, crisis or transitional housing
  • You are staying with someone temporarily while you look for a home.

Priority Access categories

Homeless with Support

If you are homeless and receiving support, you may be eligible for Priority Access. You will need a support worker to fill in an application form for you.

If you do not have a support worker, find out how to get one at Crisis and emergency contacts.

Supported housing

If you or a household member get independent living assistance or care for:

  • Aged care
  • Disability
  • Mental health or
  • Children, youth and families program

You may be you may be eligible for Priority Access. You may need a support worker to complete an application form for you.

Depending on your circumstance you may also need to fill in an special accommodation requirements form (.pdf). An accessible version of the special accommodation requirements form (.doc) is also available.

Temporary absence

Temporary Absence category helps social housing tenants not living at home for up to six months because they are in one of these facilities:

  • Temporarily in a nursing home
  • Psychiatric, physical or drug or alcohol rehabilitation treatment
  • Respite care due to unforeseen emergencies (for example, an elderly tenant who has been admitted for medical treatment for an extended period)
  • On remand or incarcerated. If remand or incarceration is longer than six months, the tenant can request an extension.

To apply for temporary absence, you or an approved support provider should complete the Temporary absence application form:

Special Housing Need

The Special Housing Need category helps individuals or families who are living in housing that has become unsuitable and have no other housing options.

Both new applicants and current social housing tenants may apply under this category.

Reasons you might apply under this category include:

  • Insecure housing
  • Inappropriate housing
  • Unsafe housing
  • Urgent medical need.

What happens once I submit my application?

You will be sent an acknowledgement letter when your application is received. If we need more information we will contact you.

We will assess your application against the eligibility criteria for social housing.

If your application is approved, you will receive a letter with a reference number called a service ID number. Use this number if you need to speak to us about your application.

If your application is not approved, you will receive a letter explaining why.

You can contact your local office to ask about your application or to tell us of any changes.

From time to time, we might contact you to see if you are still interested in social housing.

We will contact you once we have a home to offer you, so it's important to let us know if you change your address or contact details.

Keep your details up to date

Once you put in an application it is very important you tell us if your circumstances change, if you have found other accommodation or if you move.

If we can't contact you, your name may be taken off the register.

If you need to change your:

  • Address
  • Contact details
  • Household members
  • Preferred area you would like to live in

Update your application by filling in the change of application details form (.pdf). There is also an accessible version of the change of application details form (.doc).

Emergency contact

Fill in the emergency contact form (.doc) so we know who to contact if there is ever an emergency.

Getting you more help

The authority to release information to an external party form (.doc) gives us permission to send your information to another agency that can help you.

We use this to refer you or get you help from them.

Other housing assistance

You may be eligible for:

What happens if I am not happy with the service or a decision you make?

There is a process you can follow. Go to Feedback, complaints and appeals for more information.

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