Apply for social housing
You can apply as a new applicant or if you wish to transfer from your existing social housing property.
If you put in an application, you must tell us if your address or circumstances change.
There are three ways to apply for social housing.
You can apply for social housing online using the Victorian Housing Register Application through myGov:
- Go to the MyGov website and sign in to your MyGov account. If you don't have one, you'll need to create a MyGov account (it should only take a few minutes)
- Pick the Victorian Housing Register Application in MyGov's 'Services' section.
Once you have filled out the online application and attached any documents needed, a copy of the completed application will be sent to your email address.
You can also get copies of these applications from your local office.
These applications let you tell us about yourself, another adult household member and up to four dependants or people under the age of 18 who will live with you.
If there are other adults or dependants who will live with you and you need more space, use the:
- Additional adult household member form (.pdf) or additional adult household member (.doc)
- Additional dependent children form (.pdf) or additional dependent childen (.doc).
If there are health-related reasons why you need to live in a particular place or type of property, get your health professional to complete the special accommodation requirements form (.pdf). An accessible version of the special accommodation requirements form (.doc) is also available.
Send the forms and the documents we need to:
Victorian Housing Register
Department of Health and Human Services – HCC
Reply Paid 933
Moe VIC 3825
Through a support agency
If you are homeless and receiving support, or you need housing urgently, you may be eligible for Priority Access. You will need a support worker to fill in an application form for you.
Support workers can access the form through the Funded Agency Channel.
If you do not have a support worker you can find out how to get one at Crisis and emergency contacts page.
Contact your local office:
- If you need an interpreter or
- To find out which community service organisations can help you.
You can also ask a community service organisation, family member or friend to help.
You may have special housing needs if you or a household member:
- Have a medical condition that is being treated by a health practitioner
- Need to live in a particular type of housing (like a house with wheelchair access).
Fill in the special accommodation requirements form (.pdf). An accessible version of the special accommodation requirements form (.doc) is also available.
If you have a health professional treating you, they will need to fill in the form as well.
If you can show you qualify for Priority Access, you may be offered a home from the Victorian Housing Register sooner.
You may be eligible for Priority Access if:
- You are subject to violence in your home
- You need to move for health reasons
- Your home is too small for everyone in your household
- You are living in emergency, crisis or transitional housing
- You are staying with someone temporarily while you look for a home.
Priority Access categories
Homeless with Support
If you are homeless and receiving support, you may be eligible for Priority Access. You will need a support worker to fill in an application form for you.
If you do not have a support worker, find out how to get one at Crisis and emergency contacts.
If you or a household member get independent living assistance or care for:
- Aged care
- Mental health or
- Children, youth and families program
You may be you may be eligible for Priority Access. You may need a support worker to complete an application form for you.
Depending on your circumstance you may also need to fill in an special accommodation requirements form (.pdf). An accessible version of the special accommodation requirements form (.doc) is also available.
Temporary Absence category helps social housing tenants not living at home for up to six months because they are in one of these facilities:
- Temporarily in a nursing home
- Psychiatric, physical or drug or alcohol rehabilitation treatment
- Respite care due to unforeseen emergencies (for example, an elderly tenant who has been admitted for medical treatment for an extended period)
- On remand or incarcerated. If remand or incarceration is longer than six months, the tenant can request an extension.
To apply for temporary absence, you or an approved support provider should complete the Temporary absence application form:
Special Housing Need
The Special Housing Need category helps individuals or families who are living in housing that has become unsuitable and have no other housing options.
Both new applicants and current social housing tenants may apply under this category.
Reasons you might apply under this category include:
- Insecure housing
- Inappropriate housing
- Unsafe housing
- Urgent medical need.
We ask for personal information about you (and anyone else living with you) so we can assess your application and allocate housing.
Any information you give us will only be used for the purpose it was asked for. You can find more information about this on our Privacy page.
Recently, some changes were made to the Housing Act 1983 so information can be shared in the Victorian Housing Register between organisations. For more information on the changes and information sharing see Amending the Housing Act 1983: Questions and answers for social housing applicants (.doc).
You will be sent an acknowledgement letter when your application is received. If we need more information we will contact you.
We will assess your application against the eligibility criteria for social housing.
If your application is approved, you will receive a letter with a reference number called a service ID number. Use this number if you need to speak to us about your application.
If your application is not approved, you will receive a letter explaining why.
You can contact your local office to ask about your application or to tell us of any changes.
From time to time, we might contact you to see if you are still interested in social housing.
We will contact you once we have a home to offer you, so it's important to let us know if you change your address or contact details.
Once you put in an application it is very important you tell us if your circumstances change, if you have found other accommodation or if you move.
If we can't contact you, your name may be taken off the register.
If you need to change your:
- Contact details
- Household members
- Preferred area you would like to live in
Update your application by filling in the change of application details form (.pdf). There is also an accessible version of the change of application details form (.doc).
Fill in the emergency contact form (.doc) so we know who to contact if there is ever an emergency.
The authority to release information to an external party form (.doc) gives us permission to send your information to another agency that can help you.
We use this to refer you or get you help from them.
You may be eligible for:
There is a process you can follow. Go to Feedback, complaints and appeals for more information.