If you need any maintenance or repairs, contact the Housing Call Centre on 13 11 72. The Housing Call Centre arranges most responsive maintenance for public housing properties. Responsive maintenance covers repairs that are needed because of normal wear and tear or damage caused by your household or visitors. The time it takes to do the repairs depends on how urgent or complex the maintenance issue is. Request maintenance and repairs If your home needs responsive maintenance, contact the Housing Call Centre. Repair times The time it takes to do a repair or installation depends on how urgent or complex the work is. Making alterations to your home Information on alterations, including how to request general alterations and changes for disability or health and safety reasons Maintenance complaints If you are not happy with the way the Housing Call Centre has handled your call, you can make a complaint. Your maintenance responsibilities As a tenant, you must look after your home and do small routine repairs.