Need urgent housing?
If you are in immediate danger Call 000.
Are you homeless or at risk of homelessness?
Free 24 hour phone line. Someone will take your call to get you help nearby. If after hours, they will refer you to the Salvation Army Crisis Services.
Are you escaping family violence?
Free 24 hour phone line. Someone will take your call from Safe Steps Family Violence Response Centre.
If you want to move out of your public housing property, you must tell your housing services officer in writing.

I want to move out

Tell us you want to move out at least 28 days before you leave.

You will need to tell us:

  • When you are leaving
  • Your new address.

You can write us a letter or your local office can give you a termination form.

Contact your local housing office using our online form if you have any questions or need more information.

I need to move urgently

If you need to move out urgently, contact your housing services officer before you go. That way, we can discuss your needs and accommodation options.

What do I need to do before I leave?

Leave your home clean and tidy. If you leave a mess or any rubbish, you may have to pay to have it cleaned.

If you made alterations without our approval, you might have to remove them or pay to have them removed. Ask your housing services officer if you need to do this.

Moving out while we work on your home

Your home may need to be renovated to make it safer and more comfortable for you.

If this happens, we will:

  • Give you notice in writing telling you about the work and when it will start
  • Offer you alternative accommodation. This may be your new temporary or permanent home. We will give you three months' notice before you have to move, and work with you to arrange a date and time to move
  • Pay the costs of the move. This includes electricity, gas and telephone connections, mail redirection and removalist's fees.

You will have the option of moving into a new or renovated home at the same location once works are finished. If you prefer, we will work with you on other housing options.

It takes around three months to present you with housing options. This gives you time to decide where you want to live.