Need urgent housing?
If you are in immediate danger Call 000.
Are you homeless or at risk of homelessness?
Free 24 hour phone line. Someone will take your call to get you help nearby. If after hours, they will refer you to the Salvation Army Crisis Services.
Are you escaping family violence?
Free 24 hour phone line. Someone will take your call from Safe Steps Family Violence Response Centre.
Support available for residents on public housing estates which have been declared Tier 1 or Tier 2 exposure sites.

The Victorian Government is committed to protecting the health, safety and wellbeing of all residents at during this latest coronavirus outbreak. We are working hard to keep you and your loved ones safe.

We will make sure that testing, cleaning, food and any other help required is available for residents. We are working with residents, community organisations, local support groups and community and faith leaders to build strong partnerships and act on your feedback.

Our support team has been undertaking door to door visits. Our support team can deliver any specific supports you require at your door. Additionally, door-to-door visits from our support team will allow residents to ask for any specific support they require during this time.

The coronavirus hotline number is 1800 675 398, press 0 if you need an interpreter. This service is available 24 hours a day, 7 days a week.

How will residents who need to isolate or quarantine be supported during this outbreak?

We will make sure you have the help you need if you need to isolate or quarantine safely, including:

  • food delivered that meets your dietary or cultural requirements
  • delivery of essential supplies, like medicine
  • access to financial and personal support to help you while you isolate
  • support if you need to move to different accommodation to isolate
  • support to get any documentation you may need to provide your work, school or other places
  • mental health and wellbeing support
  • community and translation support.

Financial support

Financial support is available if you have to isolate:

What if I have coronavirus (COVID-19) or I need to self-isolate because I am a close contact but can’t stay at home?

If you have tested positive for COVID-19 or are a Tier 1 close contact of someone with COVID-19, you will be offered the option of moving into government operated hotel quarantine accommodation.

Hotel quarantine accommodation is provided free of charge and includes all meals – including the delivery of cultural and dietary specific meals.

Food supplies and other supplies

If you need food, it will be provided to you regularly for the period you need to isolate. This food will be free. 

If you have special dietary or personal needs, want to order your own groceries, or receive food packages from people outside your building, this can be organised for you.

For more information call the coronavirus hotline on 1800 675 398, press 0 if you need an interpreter. This service is available 24 hours a day, 7 days a week.

What about my laundry?

The laundries at Tier 1 and Tier 2 sites are currently closed to help stop the spread of COVID-19 and to keep you safe. We will reopen them when it is safe to do so. Contact the coronavirus hotline on 1800 675 398, press 0 if you need an interpreter. Our support team will assist you.

What if I need medical attention?

If you are feeling unwell, please call the coronavirus hotline on 1800 675 398, press 0 if you need an interpreter.

When you call this phone number you will talk to a doctor or nurse who can give you advice. They can also organise a face-to-face appointment if you need one.

If you have a medical emergency, ring Triple Zero (000) and ask for an ambulance.

How can I access medications, alcohol and other drugs services?

If you need access to alcohol and other drug services and already have a service provider, you can contact them directly.

If you need more support, like getting medication, or are worried about you or family member, call the coronavirus hotline on 1800 675 398, press 0 if you need an interpreter.

What if I or a member of my family need extra help due to a disability?

If you or your family member is an NDIS participant and have a support coordinator, you should contact them to talk about what essential disability support you require. If you are an NDIS participant and do not have a a support coordinator you contact NDIS on 1800 800 110.

If you need disability support and are not an NDIS participant, please call the coronavirus hotline on 1800 675 398, press 0 if you need an interpreter. This service is available 24 hours a day, 7 days a week.

Disability support staff like personal carers should only enter your home if it absolutely essential. It is strongly recommended that support staff entering residences of primary close contacts are fully vaccinated.

Essential support staff should wear tier 3 Personal Protective Equipment.

I am worried about my safety

If anyone in your home does something that makes you or your children feel unsafe or afraid, you can get help. You will not be forced to stay at home. Support is available, in your own language, whatever your situation. 

If you have a family violence support worker, contact them in the first place. 

You can call the Housing Call centre on 1800 961 054 or tell health or support staff, or a police officer. They will help you.

You can also get specialist help from safe steps, 24 hours every day, on 1800 015 188 or online at Safe Steps.

The Orange Door is a free service for adults, children and young people who are experiencing or have experienced family violence and families who need extra support with the care of children. 

In an emergency call the police on Triple Zero (000).

Will Victoria Police be on site in this outbreak response?

Victoria Police is not managing the outbreak response on public housing estates. Victoria Police is not part of the team supporting residents.

You may see Victoria Police officers on or around the estate as part of other operational responses that aim to keep residents and the wider community safe.

How do I look after my pet?

If you need help with your pet call the coronavirus hotline on 1800 675 398, press 0 if you need an interpreter. This service is available 24 hours a day, 7 days a week.

What if I am feeling anxious or am worried about my mental health or the mental health of a family member?

There are social workers and support workers onsite who can help if you or a family member feels anxious or is worried about mental health. For more information call 1800 961 054. If you need a translator, first call 131 450. Both services are available 24 hours a day 7 days a week.

Beyond Blue and Lifeline also have online and telephone support services.

Beyond Blue offers practice advice and resources at Beyond Blue. The Beyond Blue Support Service offers short term counselling and referrals by phone and webchat on 1300 22 4636.

Lifeline offers tips, resources and advice, as well as crisis and suicide support.

  • Call 13 11 14 (24 hours/7 days)
  • SMS 0477 13 11 14 (6pm– midnight, 7 nights)
  • Chat online at: Lifeline (7pm- midnight, 7 nights).

Community support services

The following services are available if you require other help:

  • Maternal Child Health Line: 13 22 29 – advice about the care and health of children
  • Parent Line: 13 22 89 – phone service for parents and carers of children.
  • Family services: 1300 650 172, providers.dhhs.vic.gov.au/family-services – safety and support for vulnerable children, young people and their families
  • My Aged Care: 1800 200 422, myagedcare  – access to aged care services
  • National Disability Insurance Scheme: 1800 800 110, NDIS – if you have a disability
  • In an emergency, call Triple Zero (000).

Support coordination for people with complex needs

  • Call the Integrated Intake Assessment and Triage Service (IIATS) on 1800 365 100
  • Email IIATS IIATS@justice.vic.gov.au

Case management recovery support for multicultural families

  • Call the Family Recovery Program on (03) 9448 6845
  • Email the Family Recovery Program frp@cohealth.org.au 

Mental health support – Lifeline Australia

  • Call Lifeline Australia on 13 11 14
  • For an interpreter, call TIS National on 131 450
    • Say your language
    • Say Lifeline 13 11 14

More information

For more information on extra help and support available for people who need to isolate or quarantine due to coronavirus (COVID-19), visit the coronavirus website

View the factsheet What to expect in a COVID-19 outbreak response - information for residents in high-rise public housing (PDF).

Translated factsheets