Tenancy Management Manual

The purpose of this manual is to outline the processes by which the Office of Housing manages public housing tenancy related matters.

In this manual the procedures should be read in association with the policy, and where appropriate, referral should be made to other Office of Housing manuals and documents to ensure the intent of the policy is achieved when administering procedures.

Chapter 1 - Transfer of Tenancy (PDF Size: 359kb, Pages 36)

Chapter 2 -  Tenancy Breaches and Dispute Resolution (PDF Size: 579kb, Pages 70)

Chapter 3 -  Abandoned Properties and Goods (PDF Size: 302kb, Pages 39)

Chapter 4 -  Owners Corporation Properties (PDF Size: 560kb, Pages 75)

Chapter 5 -  Terminating Tenancies and Deceased Estates (PDF Size: 514kb, Pages 38)

Chapter 6 -  Illegal Occupancy and Squatters (PDF Size: 306kb, Pages 37)

Chapter 7 -  Temporary Absence (PDF Size: 424kb, Pages 52)

Chapter 9 -  Moveable Units (PDF Size: 254kb, Pages 33)

Chapter 10 -  Bankruptcy (PDF Size: 261kb, Pages 25)

Chapter 11 -  Represented Tenants and Applicants (PDF Size: 201kb, Pages 30)

Chapter 12 -  Direct Debit (PDF Size: 214kb, Pages 23)

Chapter 13 -  Account Reconciliation (PDF Size: 228kb, Pages 25)

Chapter 14 -  Rental Subsidies (PDF Size: 119kb, Pages 16)

Chapter 15 -  Vacated Tenants Accounts (PDF Size: 156kb, Pages 24)

Chapter 16 -  Additional Bedroom Requirement (PDF Size: 249kb, Pages 33)

Chapter 17 -  Car Parking (PDF Size: 356kb, Pages 46)

Chapter 18 -  Access to Properties (PDF Size: 366kb, Pages 47)

Chapter 19 -  Leased Properties (PDF Size: 321kb, Pages 45)

Chapter 20 -  Tenants Working from Home (PDF Size: 142kb, Pages 16)

Chapter 21 -  Tenancy Management Appendix (PDF Size: 188kb, Pages 16)