Maintenance Manual

The purpose of this manual is to outline the business processes by which the Office of Housing  manages the maintenance of Office of Housing properties. 

The Office of Housing has responsibility for the maintenance of all properties owned by the Director of Housing, community-managed properties, movable units leased to clients and properties leased from private owners. 

The types of Maintenance or repair works carried out on public housing property are:

• Vacant Unit Maintenance
• Responsive Maintenance
• Minor Capital Works
• Programmed Works.

In addition to the above maintenance works, the Office of Housing has responsibility for fencing repairs or replacements in properties which have fences.

 Table of Contents and Revision History (PDF Size 148KB, Pages 23)
 Table of Contents and Revision History (Word Size 251KB, Pages 23)

Chapter 1 Tenancy Condition Report
A tenancy condition report (TCR) is completed to record the condition of a property at the start and end of each tenancy. This chapter describes the purpose of the TCR, and how the Office of Housing manages its use in public housing property maintenance.

 Tenancy Condition Report (PDF Size: 118kb, Pages 12)
 Tenancy Condition Report (Word Size: 228kb, Pages 12)

Chapter 2   Vacant Unit Maintenance
Vacant unit maintenance is carried out on vacant public housing properties prior to letting them to approved applicants. This chapter covers the types of maintenance works for vacant properties, and the processes for arranging for the works to be completed.

 Vacant Unit Maintenance (PDF Size: 168kb, Pages 16)
 Vacant Unit Maintenance (Word Size: 252kb, Pages 16)

Chapter 3   Responsive Maintenance

Responsive maintenance is day-to-day maintenance or repairs carried out on tenanted or vacant properties in response to requests for such works, to restore an amenity or component to its working condition. Office of Housing staff are responsible for determining the type of maintenance works required, whether they are urgent or not urgent, and to make arrangements for the appropriate type of maintenance to be completed.

 Responsive Maintenance (PDF Size: 384kb, Pages 45)
 Responsive Maintenance (Word Size: 578kb, Pages 45)

Chapter 4   Minor Capital Works
Minor capital works are carried out on tenanted or vacant properties, generally in response to requests for such works. These works may result in an improvement in the condition of the property or its amenities. This chapter outlines the types of minor capital works and the Office of Housing's processes in arranging for the works to be completed.

 Minor Capital Works (PDF Size: 180kb, Pages 15)
 Minor Capital Works (Word Size: 276kb, Pages 15)

Chapter 5   Fencing

The Office of Housing contributes to the maintenance or replacement of party/dividing fencing in accordance with the provisions of the Fences Act 1968. This chapter aims to ensure that appropriate actions are taken in relation to all fencing requirements, including new fencing, fencing repairs, and part or total replacements to fencing.

 Fencing (PDF Size: 135kb, Pages 13) 
 Fencing (Word Size: 247kb, Pages 13)

Chapter 6 - Programmed Maintenance (not available from this site)

Chapter 7   Contractor Payment

This chapter sets out the procedures for payments made by the Office of Housing to the maintenance contractors, in accordance with the Property Maintenance Services contract which contractually and legally binds both parties.

 Contractor Payment (PDF Size: 101kb, Pages 9)
 Contractor Payment (Word Size: 129kb, Pages 9)

Chapter 8   Appendix

The Maintenance Appendix chapter contains additional information, and the relevant forms and letters used in managing Office of Housing maintenance works.

 Maintenance Appendix (PDF Size: 667kb, Pages 36)
 Maintenance Appendix (Word Size: 4mb, Pages 36)

 Maintenance Manual Index (PDF Size: 38kb, Pages 6)
 Maintenance Manual Index (Word Size: 85kb, Pages 6)