Public Housing Policy and Procedure Manuals

Office of Housing policies and procedures are set out in the manuals below.

Each manual covers a relevant area of public housing, and may need to be referred to in conjunction with other Office of Housing manuals, the appropriate Acts of legislation and/or document. This is to ensure that the intent of the policy is achieved when administering procedures. For example, the policies and procedures that apply to a client who has caused damage to his property are covered in both the Maintenance and Debt Management Policy and Procedures manuals.

Chapters

Each chapter within a Manual is divided into two sections, Policy and Procedures. The Policy section describes the guidelines and requirements that determine the extent to which the Office of Housing delivers housing services within departmental and legislative boundaries. The method of implementing these housing services is described in the Procedures section of the chapter.

• Allocations Manual
  The Allocations Manual outlines the processes by which the Office of Housing manages the applications and offers of housing
  
• Bond Loan Scheme Manual
  The Bond Loan Scheme Manual outlines the processes by which the Office of Housing manages the Bond Loan Scheme.
  
• Business Practice Manual
  The Business Practice Manual outlines the processes by which the Office of Housing manages the assistance of clients.
  
• Debt Management Manual
  The Debt Management Manual outlines the processes by which the Office of Housing manages debt.
  
• Maintenance Manual
  The Maintenance Manual outlines the processes by which the Office of Housing manages the maintenance of Office of Housing properties.
  
• Rental Rebates Manual
  The Rental Rebates Manual outlines the processes by which the Office of Housing manages the calculation of rebated rent paid by public housing tenants. 
  
• Tenancy Management Manual
• The Tenancy Management Manual outlines the processes by which the Office of Housing manages public housing tenancy related matters.
•  Anti-social Behaviour Pilot (Working Document) 3.0 (Word Size 644KB, Pages 47)
  The Anti-social Behaviour Pilot outlines the policy and procedures for offices piloting the new anti-social behaviour initiatives.

Updates

When a manual/chapter or updates are released, notification is sent to Housing Offices and housing support agencies advising what the changes are. Most manuals have a 'revision history' table. This table contains a history of the development of the manual and all the changes that have been made to it.