If you are not happy with the way the Housing Call Centre has handled your call, you can make a complaint.
Your feedback helps us monitor the quality of our work.
We appreciate hearing when we have done something well. We also want to know when we haven't.
You can also make a complaint about a maintenance contractor's service or quality of work.
All complaints are confidential and treated seriously.
If a contractor has not completed your maintenance in the time we gave you, or you are unhappy with the quality of the work, call the Housing Call Centre on 13 11 72 to follow this up.
If you are still unhappy with the contractor's work or behaviour you may lodge a formal complaint. To do this, contact us through your local office.
Call 13 11 72. Monday to Friday, 7 am to 7 pm.
If you have a complaint about a contractor or their work, we will take the details. If we decide an inspection is needed, we will refer your complaint to your local office for follow up.
If you have a complaint about the Housing Call Centre's service, we will transfer your call to a senior member of the team to take the details. We will then investigate and respond to you with the outcome.
Write to the Call Centre Manager:
Housing Call Centre
PO Box 933
Moe VIC 3825.
- Acknowledge receipt of your complaint within two working days
- Write to you with the outcome of your complaint within 10 working days.
If you are still not happy about a maintenance or urgent repair issue, you can take the matter further.
The Victorian Civil and Administrative Tribunal (VCAT) decides on disputes between landlords and tenants. You may apply to have your matter heard. See VCAT's residential tenancies disputes page for details.
To find out about your rights and responsibilities, see: