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Related information

Public Housing Infrastructure Program guidelines

Social housing advocacy and support program

The Social Housing Advocacy and Support Program (SHASP) provides support to both public housing and community housing tenants, otherwise known as social housing tenants.

SHASP helps tenants to access a range of non-government services in their local community, so tenants know they are getting independant help and support.

The type of assistance that SHASP can provide includes:

Where you need to arrange to make payments to catch up the amount of rent you owe, or to see a financial counsellor
Where you need to sort out a neighbour problem and find a solution everyone can be happy with
Where you need to get something fixed and you've already contacted the Maintenance Call Centre or your local Housing Office
Where you want to record a formal complaint contact the Office of Housing general complaints line
Where you need assistance to appeal a decision using the Office of Housing appeals process
Where you need to show you are eligible, and need further assistance to complete your application and produce documents
Where your public housing tenancy is at risk, or as a new tenant, you need someone to work with you to support you with your housing

Public housing tenants

If you think SHASP may be able to help you, talk with your local Housing Office and they will arrange for you to see a SHASP service provider.

Your local Housing Office may also be able to link you with other services that could help you or you can also contact your local SHASP directly.

Other languages

This information is available in the following languages:

Arabic (PDF Size 56KB, Pages 2)
Chinese (PDF Size 706KB, Pages 3)
Croatian (PDF Size 22KB, Pages 3)
Polish (PDF Size 35KB, Pages 3)
Russian (PDF Size 180KB, Pages 3)
Somali (PDF Size 9KB, Pages 3)
Spanish (PDF Size 8KB, Pages 3)
Turkish (PDF Size 27KB, Pages 3)
Vietnamese (PDF Size 18KB, Pages 3)

SHASP for social housing tenants

If you need help with your social housing tenancy, or to sort out tenancy problems with your long-term community housing landlord (such as co-operative, Department of Human Services owned rooming house, housing association), SHASP may be able to help you.

If you think that SHASP may be able to help you, contact your local SHASP direct. Your local housing provider can also tell you how SHASP may be able to help you.

Other languages

This information for social housing tenants is available in the following languages:

Local SHASP services

Barwon region

Bethany Community Support
5278 8122 South west area
Community Connections Victoria
1300 361 680

Eastern region

Box Hill area
Harrison Community Services
9887 1055 (ask for "intake") Ringwood area
Wesley Housing and Support Service
(03) 9879 5344

Gippsland region

Quantum Support Services
(03) 5120 2000

Grampians region

PACT Community Support
(03) 5333 1351

Hume region

Rural Housing Network
(02) 6055 9000

Loddon Mallee region

Advocacy and Rights Centre
(03) 5444 4364

North & West region

Northern area
Homeground Services
9417 2500

Western area
Wombat Housing and Support Services
1800 887 775 or (03) 8327 2222

Southern region

Inner and middle area
Homeground Services
9537 7888

Outer area

WAYSS
9791 6111

Statewide telephone advice

Tenants Union of Victoria
9416 2577

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