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ContactOpening doors
Developing a common process of assessment and referral throughout homelessness services is a key action identified by the Victorian Homelessness Strategy.
Opening Doors aims to deliver better coordination among homelessness services at the local level, so that people in crisis can quickly and simply access homelessness services, and get the help they need.
Opening Doors establishes visible access points in each local area backed up by a network of local services that share support, housing and brokerage resources, and communicate with one another quickly and efficiently.
It will maximise the resources of the homelessness service system by reducing duplication. Opening Doors will also strengthen links, and improve access between our homelessness and allied health and welfare services.
The Opening Doors Framework was piloted in five areas from October 2006. Implementation began across the state in July 2008.
Opening Doors Framework (PDF 637KB, Pages 28)
Service Coordination Guide is a guide for agencies to develop their local models
Service Coordination Guide (PDF 744KB, Pages 62)
Practice Guide will assist workers and agencies to achieve best practice in responding to people seeking assistance.