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Getting help
If you are homeless, at risk of homelessness or escaping family violence, you can contact your nearest services below for assistance or you may wish to apply for housing.
The Consumer Charter is for people seeking or receiving assistance from any Victorian community-managed homelessness assistance or social housing service. It is designed to help individuals and organisations understand their rights and responsibilities.
After-hours services
| Name | Address | Phone |
|---|---|---|
|
St Kilda Crisis Centre - for people experiencing homelessness |
29 Grey Street, St Kilda 10 am to 12 midnight, 7 days a week |
(03) 9536 7777 or Toll free for country Victoria: 1800 627 727 (calls from mobiles are not free) |
|
Women's Domestic Violence Crisis Service - for women and children experiencing family violence |
71 Kepler St, Warrnambool (also have outposts) 24 hours a day - seven days a week |
(03) 9322 3555 or Toll free: 1800 015 188 (calls from mobiles are not free) |
Specialist services
| Name | Address | Phone |
|---|---|---|
| Women's Housing Ltd | 6 Otter St, Collingwood | (03) 9412 6868 |
| Melbourne Youth Support Services | 19 King Street, Melbourne | (03) 9614 3688 |
| Supported Housing Ltd - Transitional Housing Service for people with a disability | 3/1401 Burke Rd, Kew East | (03) 9859 8833 |
Homelessness support
Barwon Southwest Region
| Name | Address | Phone |
|---|---|---|
| Barwon Housing and Homeless Support Services | 26 - 28 Bellarine Street, Geelong | 1800 993 093 |
| 12-14 Halstead Place, Geelong West | ||
| Salvation Army Social Housing Services | 71 Kepler St, Warrnambool (also have outposts) | (03) 5561 6844 |
| Brophy Family and Youth Services | 210 Timor St, Warrnambool | (03) 5561 8888 |
Eastern Metro Region
| Name | Address | Phone |
|---|---|---|
| Anchor Community Care | 7-9 John St, Lilydale | 1300 558 484 |
| Community Housing (Vic) Ltd | 9 Prospect Street, Box Hill | 1300 558 484 |
| United Care Harrison Community Services | 1012 Little Burwood Hwy, Wantirna South | 1300 558 484 |
| Salvation Army East Care | 16 Church St, Hawthorn | 1300 558 484 |
| Wesley Homelessness Services | 291a Maroondah Hwy, Ringwood | 1300 558 484 |
Gippsland Region
| Name | Address | Phone |
|---|---|---|
| Community Housing (Vic) Ltd |
225-227 Princes Drive, Morwell |
(03) 5153 2933 |
| Salvation Army Social Housing Service Gippscare | 51A McCartin Street, Leongatha | (03) 5662 4502 |
|
36 Williams Street, Warragul |
(03) 5622 1522 |
Grampians Region
| Name | Address | Phone |
|---|---|---|
| Wimmera UnitingCare |
185 Baille Street, Horsham |
(03) 5382 6789 |
| UnitingCare Housing |
105 Dana Street, Ballarat |
(03) 5332 1286 |
Hume Region
| Name | Address | Phone |
|---|---|---|
| Rural Housing Network Ltd | 82 High Street, Wodonga | (02) 6055 9000 |
| 40-42 Rowan Street, Wangaratta | (03) 5722 8000 | |
| 43b Wyndham Street, Shepparton | (03) 5831 7755 | |
| 12A Tallarook Street, Seymour | (03) 5799 0944 |
Loddon Mallee Region
| Name | Address | Phone |
|---|---|---|
| Loddon Mallee Housing Services Ltd | 24-30 View Street, Bendigo | (03) 5442 4288 |
| 122 Ninth Street, Mildura | (03) 5023 7243 |
North and West Metro Region
| Name | Address | Phone |
|---|---|---|
| North East Housing Services | 52-56 Mary Street, Preston | (03) 9479 0700 |
| St Vincent De Paul Victoria | 163-165 Wheatsheaf Rd, Glenroy | (03) 9300 2977 |
| Yarra and CBD Homelessness Services | 68 Oxford St, Collingwood | 1800 048 325 |
| MetroWest Housing Services | 218 Nicholson Street, Footscray | (03) 9689 2777 |
| Salvation Army Social Housing Services | 27 Sun Crescent, Sunshine | (03) 9312 5424 |
Southern Metro Region
| Name | Address | Phone |
|---|---|---|
| HomeGround | 122 Chapel Street, St Kilda East | (03) 9537 7711 |
| Hanover Southern Housing and Support Services |
1st Floor, 11 Chesterville Rd, Chelteham | (03) 9556 5700 |
| WAYSS Ltd | 294 - 300 Thomas Street, Dandenong | (03) 9791 6111 |