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Department of Human Services, Victoria, Australia
Office of Housing
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Recurring Homelessness appeals

If a service or agency has decided not to assess your application for Recurring homelessness or decided not to refer it to the Department of Human Services, Office of Housing you may be able to appeal the decision.

You cannot use this process to appeal decisions made by your service or agency which did not concern your application for Recurring homelessness. Please contact your service or agency for information on their review processes for other decisions.

How to appeal

  1. First discuss your concerns with your service or agency. If you are still not happy, you can put in an appeal.
  2. It's best if you appeal as soon as you can.  It's free to appeal and your appeal will be confidential, but you do need to appeal in writing.
  3. To appeal a decision you will need to fill in the Adobe PDF Icon Recurring Homelessness Appeals application form (PDF Size 28KB, Pages 2).  Explain what you are appealing against and why.  You should include copies of any documents that support your case.

If you have any questions or need assistance in completing your application contact the Housing Appeals Office on 03 9096 7426, or 1800 807 702 for country residents.

Your appeal

Once you submit your appeal the information you provide will be examined by the manager of the service or agency who made the original decision.

They will determine whether the decision made was in accordance with Office of Housing's policy guidelines for Recurring homelessness applications, and may change that earlier decision.

Your service or agency will notify you of the outcome of this review in writing within 14 days of receiving your appeal application.

If the review is not in your favour, you can appeal to the Manager, Housing Appeals by telephone or letter within three weeks of the initial review.

The Appeals office will independently examine your case to determine whether housing policy and procedures were correctly applied.

You will be offered the opportunity to discuss your appeal in person or by telephone.

Following a thorough investigation of the matters you have raised in your appeal, you will be sent a letter advising you of the outcome.

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