Housing appeals

If you do not agree with a decision made by the Office of Housing you may be able to appeal.

You can appeal decisions about:

• allocations policy decisions
• • eligibility for rental housing
  • eligibility for special housing needs program
  • eligibility for recurring homelessness program
  • eligibility for supported housing program
  • allocation/offers of accommodation
  • relocation policy and relocation agreements
  • mutual swaps
  • revival of rental applications
• rental rebate policy assessments
• • cancellation of a rebate
  • backdating a rebate assessment
  • rebate calculations
    
  • Bond Loan Scheme
  • eligibility for bond assistance
• car parking matters
• • allocation of a car bay
• movable units
• requests for special maintenance work
• • internal and external work permits
  • requests for security screens
  • requests for disability modifications 
  • applications for sleep-outs
    

Matters that are dealt with by the Victorian Civil and Administrative Tribunal (VCAT) which will not be reviewed through the Housing appeals process include:

• rental arrears recovery procedures
• requests for emergency and responsive maintenance
• tenant responsibility charges

You can contact VCAT on (03) 9628 9800 or for country residents, 1800 133 055 free call.

How to appeal

1. Discuss your concerns with your Housing Officer. If you are still not happy, you can put in an appeal.
2. It's best if you appeal as soon as you can.  It's free to appeal and your appeal will be confidential, but you do need to appeal in writing.
3. To appeal a decision you will need to fill in the Housing Appeal Application Form (PDF Size 30KB, Pages 2).  Explain what you're appealing against and why.  You will need to include copies of any documents that support your case.

If you have any questions or need assistance in completing your application contact the Housing Appeals Office on 03 9096 7426, or 1800 807 702 for country residents.

Your appeal

Once you submitt your application you will receive a letter of receipt from us.

Your appeal will then be considered on the basis of the information provided in your application.

The next step

If the Housing Office does not rule in your favour it will be sent to the Manager, Housing Appeals, who will independently examine the matter appealed to determine if housing policy and procedures were correctly applied.

Following a thorough investigation of the matters you have raised in your appeal, you will be sent a letter advising you of the outcome.

Other avenues of review

If you are not happy with your Housing Appeals outcome you can contact the Ombudsman or the Equal Opportunity and Human Rights Commission.

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